Here are a few common questions and answers I have received about ordering from Ribbon Chic:
How do I place an order?
You can place an order via phone, email or the online order form. I also do have people come to
my house on an appointment basis to look at fabrics, ribbons etc.
Do you make everything on the website?
I wish I was Superwoman, but I am not! I do custom monogramming and use to make custom purses. I found that most people have moved into adding monogramming to blanks, so most of those items I order through various vendors and embroider. Most of the jewelry and gift items are available through vendors that I have contracted with.
Do you make appointments? How do I get my items to you?
I use to make home appointments but since I went to work, I find these to be really hard to coordinate. I have a MAGIC box on the side of my house where you can drop off items. I just as k that people let me know they have droppped something off, put a note with what they want (font style, thread color, initials and any instructions) and their name and contact information.
When the order is ready, I will contact you and put your items back in the bin with an invoice.
Are all the thread, fabric and ribbons shown still available?
I have a fabric addiction as well as my other monogram problems I have!! I am always purchasing fabrics, ribbons and threads to stay current with popular colors and styles. Let me know an I will happily text you pictures of what I have that is popular.
Can I pick my monogram style?
There are about 8-10 monograms styles that I typically use. Most are shown on bags and on the Monogram pages on this site. I have 100's of fonts and access to a ton. Times have really changed with this! If you aren't sure I can always text you a sample of some styles. A lot of people will tell me they want "scripty" and will trust me to pick out a cute font. I usually do a pretty good job of finding something cute or trying out the latest, greatest font for them!!
Can I purchase my own items for monogramming?
Sure thing! I am all about saving some $$$. I will let you know if I can't monogram something or have another suggestion. I can't be responsible for mistakes on your items. I always do my best to resolve it with you, but I may tell you NO if it is an heirloom item or something too costly to replace.
What types of payment do you accept?
I prefer cash or checks but can also accept credit cards thorugh Square or Paypal.
How do I send payment?
Payment can be sent to me. I will share my address with you on your invoice and when you contact me for drop off. I don't have it on the website.
How are theitems delivered?
When the items are completed we can work out either a drop-off or pick-up. If it needs to be shipped...those cost will be passed along to the buyer. I have a drop-box at my house that has worked out fabulously for drop-offs and pick-ups. I found that worked out well when I couldn't be here.
Is there a warranty on your items?
All sales are final on monogrammed items.